Service2018-06-13T12:10:54+00:00

Buss Service Offering

Our Focus

Greater customer productivity and plant availability over the entire product life cycle

Our strategically located service centers form a Global service and support network. This network is staffed with well-trained specialists to ensure greater productivity and plant availability over the entire product life-cycle. The Buss Service Team has at its disposal a wide range of customized service offerings which provide a comprehensive service program. Some examples include spare parts support, field service, operator and maintenance personnel training, process support, laboratory testing and pre-engineered modification kits.

BUSS Service Hotline +41 61 821 00 00

Startup Service

A well-planned and executed start is critical to your success. Our experienced engineers are available to provide assistance to your personnel from start to finish.

  • Project Engineering – To ensure proper scope of supply the project engineer coordinates the accuracy of project documentation and maintains contact with you throughout all stages of the machine project.
  • Installation supervision – Our support staff ensures professional set up and assembly of your system.
  • Installation check – Mechanical and electrical inspection of your assembled system by our corresponding specialists ensures the system readiness for startup and load testing.
  • Commissioning – Our specialists do final equipment adjustments, conduct product trials and acceptance runs with your engineers and provide training of your operational staff during this process.
  • Training – Training of operational personnel is key to a successful system operation.
  • Spare Parts Packages – Spare parts packages are recommended prior to the project stage and should be delivered with the machine to ensure the successful production of all corresponding formulations.
  • Service Hotline – In case of technical or operational issues, which may include equipment breakdown, we can provide immediate consultation with a specialist via our Buss Hotline which is monitored 24 hrs/day, 7 days/wk for your critical needs.

Customer Benefits

  • High system availability

  • Reinforced training of you staff to ensure optimal system utilization

  • Minimal Installation and start-up time / cost

Utilization – Maximizing

Fast response time and quality service ensures maximized production up-time. Customized services are available to ensure long machine life and cost-effective operation.

  • Training Update – Once your staff has some time to get familiar to the new system, this is a good time for reinforcing the initial training and reviewing operational questions.
  • Spare Parts Packages – Our Spare Parts Service includes consulting for OEM spare and wear parts, support for ordering appropriate parts and coordinating parts for use for new processes.
  • Troubleshooting – Loss of manufacturing capacity must be kept to a minimum, so our technicians are trained to troubleshoot breakdown situations and quickly find a solution.
  • Maintenance – Routine maintenance is critical to maintaining production and safeguarding costly system breakdowns. We can offer maintenance programs customized to your needs.
  • Inspection and Preventive Service – Inspections by our technicians can discover problems before they become major issues, thus preventing costly repair and downtime. Preventive service will ensure that your product quality and production time is maximized.
  • Application Review and Advise – If you need application support, a process specialist will be glad to review your current setup, recommend options and help you implement trials to find a solution.
  • Repairs – We can provide repairs onsite or in our factory, depending on the task at hand.
  • Service Hotline – For equipment breakdown we can provide immediate consultation with a specialist via our Buss Hotline which is monitored 24 hrs/day, 7 days/wk for your urgent needs.

Customer Benefits

  • Improving product quality

  • Ongoing training of you staff to ensure optimal system utilization

  • Extending the life of your investment

Machine Re-Evaluation – Phase Out, Overhaul or Replace

Keeping your system up to date with the latest developments for maximized efficiency. As systems age, they can require increased maintenance in order to maintain reliability. Our Service staff can offer a review of your system and provide options that could include phase-out, complete overhaul or replacement.

  • Overhauling and Refurbishing – We can provide an overhaul of your system and extend its life.
  • Modernization – We can provide a custom solution to meet your requirements. These solutions can include replacement of heavily worn components or retrofitting your system with new assemblies. Upgrade examples can include controls upgrades, newer and more efficient motor/drives and replacement of auxiliary components. These improvements will result in improved performance and reliability and perhaps even higher material quality.
  • Spare Parts Packages – Our Spare Parts service offers you a reliable supply of OEM parts over the entire life of your system.
  • Relocating Machines – If there is a need to move a machine from one production site to another, we can offer you support with our service specialists. Even if the machine is being moved to another country, our global Service Centers are a benefit. Each Service Center maintains records for each machine so that this important history can be made available to the new customer site and the corresponding Buss Service Center.

Customer Benefits

  • Longer system service life

  • Cost effective operation

  • Service support as well as supply of spare parts and components over the machine life

Modernization – Functions for Upgrading Performance

Keeping your system up to date with the latest developments ensures maximum efficiency. Our focus is to help you achieve maximum performance based on our latest developments and also keeping your staff trained to utilize these upgrades.

  • Retrofitting – Maintaining or upgrading performance of a system may require a retrofit. We can provide these retrofits and support you with their integration into your system.
  • Modernization – As new technologies evolve they are incorporated into new machines, however these upgrades can also help to modernize existing systems. Let us show you show you how to optimize your current system(s) and what benefits will result.
  • Training – Ongoing training of your personnel instills confidence, which ensures optimal performance of your system.
  • Maintenance – Routine maintenance is critical to preventing production upsets and costly system breakdowns. We can offer maintenance programs customized for you. Inspection and Preventive Service – Inspections by our technician can uncover problems before they become major issues, leading to costly repair and downtime. Preventive service will ensure that your product quality and production time is maximized.
  • Process Consulting – If your products need a change, experienced process engineers can assist you with modified configurations and/or components to achieve your goal. Our specialists can also help you run trials on your equipment or on smaller systems in one of our test labs.

Customer Benefits

  • Improving product quality

  • Ongoing training of you staff to ensure optimal system utilization

  • Extending the life of your investment