The service offering from BUSS

Our strategically located service centers form a global service and support network. This network is staffed with well-trained specialists to ensure higher productivity and plant availability throughout the entire product lifecycle.

Additionally, the BUSS service team has a wide range of tailored service offerings that provide a comprehensive service program.

Some examples include spare parts support, field service, training of operating and maintenance personnel, process support, laboratory tests, and custom retrofit packages.

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Commissioning service

For a smooth operational start

A well-planned and executed start is crucial for your success. Our specialists stand by your personnel throughout the entire operational duration of the plant.

Your benefits

  • High plant availability
  • In-depth training of your personnel to ensure optimal utilization of the plant
  • Minimal installation and commissioning time or costs thanks to our project management expertise
For the commissioning of a compounding system with a BUSS Co-Kneader, a COMPEO 176 compounder with suitable units (discharge unit, intake hopper) is shown.

Our commissioning services at a glance

To ensure the correct scope of delivery, the project engineer coordinates the complete and correct project documentation and maintains contact with you during all phases of the machine project.

Our support staff ensures the proper setup and assembly of your plant.

The mechanical and electrical inspection of your assembled plant by our respective specialists ensures system readiness for commissioning and load testing.

Our specialists conduct final plant adjustments with your technicians, as well as the corresponding product tests and approvals, while also training your operating personnel.

Training of operating personnel is key to the successful operation of the plant.

Spare parts packages are recommended before commissioning and should be delivered with the machine to ensure the successful production of all corresponding formulations.

In case of technical or operational problems, such as equipment failures, we can provide immediate first aid from a specialist via our BUSS hotline, which is staffed 24/7 for your critical needs.

What our customers say

“After several days of stoppage due to a brake in our kneader, we have restarted the production and fortunately everything is OK. The collaboration with the BUSS team was very useful and fulfilled all of our requirements. It was a very nice experience to work together “online” with the BUSS team in Switzerland and our team in Argentina. Thank you very much for your kind and useful collaboration.”

Esteban Cobo (Head Carbon Dept), Aluar Aluminio Argentino

“BUSS is a great partner as the quality of its products and the output are high, maintenance is low and spare parts are rarely required. The BUSS compounder is a very good product and disposes of features that makes it unique.”

Jameel Almasri (Projects Manager), Arabian Gulf Manufacturers

“The BUSS Kneader is good compounding with high quality.”

SIPCHEM, Gulf Advanced Cable Insulation

“BUSS is a great partner because BUSS is High Tech. Thank you for the good work.”

Mohammed Jouda Abdul Aziz (PVC Plant Production Manager), Bahra Cables

“BUSS is an excellent partner as its compounding delivers a very good performance. Besides, the technical support from the BUSS team is perfect. BUSS means full understanding in commercial terms.”

Ihab Sharaf (plant manager), Gulf Plastic & Converting Industries

“Since the beginning of our partnership with BUSS, PLASCOM is successfully using BUSS compounding lines to manufacture polymer compound for wire & cables.”

Eng. Samir Allouni (Plant Manager), Arab Co. for Cable Polymers Ltd. (PLASCOM)

“I express my sincere thanks for both of your continued support and understanding since the beginning of the project. Your hard work has laid a solid foundation for a long-term cooperation between NFC and BUSS. I hope that we can continue our sincere cooperation and make persistent efforts to provide technical service and maintenance work and make great efforts for NFC and BUSS on establishing a good reputation.”

Mr. Hao (Project Manager), NFC

“BUSS helped us to regain control of our machines, we have optimized the process geometry together with technicians from BUSS and we use spare parts that are fit for purpose. Machine has over 1800 hours flawless runtime in the last 9 months.”

Martin Thelin (Process Technology), Axalta powder coating systems nordic AB

Maximizing plant availability

With our service level agreements tailored packages for your operation

Fast response times and high-quality service ensure maximum plant availability. With our service level agreements (SLA), we offer you tailored services that minimize the risk of machine downtimes and enable a long service life and economical operation of your plant.

Your benefits

  • Ensuring consistently high product quality
  • Planned training of your personnel
  • Extending the lifespan of your investment
Close-up of a BUSS Co-Kneader shaft. Due to the unique shaft geometry and the Co-Kneader principle, BUSS compounders are generally very available with long service lives.

Our services at a glance

Once your employees have familiarized themselves with the new system, it is advisable to deepen the initial training and clarify operational questions.

If you need application support, a process specialist will be happy to review your current configuration, recommend options, and assist you in conducting tests to find a solution.

Our spare parts service includes advice on OEM spare and wear parts, including materials with lower wear for fewer maintenance interruptions, support in ordering the right parts, and coordination of logistics and, if necessary, installation of the parts. With an SLA, the availability, deliverability, and installation of long-lead spare parts can be ensured.

Our technicians are there for you in case of any problems to troubleshoot and quickly find a solution. This minimizes the loss of production capacity.

Regular maintenance and upkeep are crucial for maintaining production and protecting against costly system failures. We can offer individual maintenance programs tailored precisely to your needs.

Inspections by our technicians and continuous diagnostics of the sensor technology from SenseHUB can uncover potentially problematic points before they become major issues, preventing costly repairs and downtimes. These preventive measures keep product quality consistently high and minimize downtimes.

Depending on the case, we can carry out repairs on-site or at our factory.

In case of equipment failures, we can provide immediate first aid from a specialist via our BUSS hotline, which is staffed 24/7 for urgent needs.

Minimized risk of downtimes, increased productivity, lower maintenance costs

Learn more about our service level agreements (SLA) to maximize your machine utilization

Modernization

Features for performance enhancement

By keeping your system up to date with the latest technology, its maximum efficiency is ensured. We want to help you achieve maximum performance with our latest developments and train your staff in using these upgrades.

Your benefits

  • Improvement of product quality
  • Extending the lifespan of your investment
As part of our services, we also offer the overhaul of our BUSS Co-Kneaders and their refurbishment and modernization. The image shows a part of a Co-Kneader gearbox that is being overhauled at our facility in Switzerland.

Our services at a glance

To maintain or improve the performance of a plant, a retrofit may be necessary. We offer you these retrofits and support you in integrating them into your system.

Newly developed technologies are integrated into new machines. However, such innovations can also help in modernizing existing systems in the form of upgrades. We show you how to optimize your current systems and what advantages result from this.

Training for the new plant components to ensure optimal performance of your system.

If your products require a change, experienced process engineers can assist you with modified configurations and/or components to achieve your goal. Our specialists can also help you conduct trials on your equipment or on smaller systems in one of our test labs.

For our PCS series, there is an interesting overhaul offer

Reevaluation of your machine

Decommissioning, overhaul, or replacement

Keep your plant up to date with the latest developments to maximize efficiency. As plants age, they may require increased maintenance to maintain their reliability. Our service staff can conduct a review of your system and offer you options such as phased decommissioning, complete overhaul, or replacement.

Your benefits

  • Longer lifespan of the plant
  • An overhaul with extended operation is more cost-effective than a new acquisition

Our services at a glance

We can carry out an overhaul of your plant to extend its lifespan.

We can offer you a customized solution for your requirements. These solutions may include the replacement of heavily worn components or the retrofitting of your system with new assemblies. Examples of upgrades include controls, newer and more efficient motors/drives, replacement of auxiliary components, connectivity, and sensor technology for SenseHUB (for COMPEO). These improvements lead to improved performance and reliability and possibly even higher material quality.

Our spare parts service offers you reliable supply with OEM parts throughout the entire lifespan of your plant.

If it is necessary to relocate a machine from one production site to another, we can assist you with our service specialists. Even if the machine needs to be transported to another country, our worldwide service centers are helpful. We advise you on packaging for transport, support the recommissioning, or train new personnel.

How can we help you?

More about us

Process Technology

For 80 years, the patented Co-Kneader-Principle is the basis of our process technology and its unique capabilities – Oscillating screw shaft, optimal mixing, extremly short process length, superior temperature control.

COMPEO series

We present: COMPEO, the state-of-the-art compounder that offers more versatility in its application, higher flexibility in process engineering, and increased added value in compound manufacturing.

Contact

Have you become interested and would like further information without obligation? Then send us an inquiry now and we will get back to you. For specific sales and trial inquiries, we provide you with extensive forms for a detailed inquiry.